Privacy Policy

1. Information We Collect

When you purchase or use our products, we may collect:

• Account information: Email address and name (provided during purchase)
• Payment information: Processed securely by our payment provider (Paddle). We do not store credit card details.
• License activation data: A machine identifier used to validate your license (no personal data is collected from your computer)

2. What We Do NOT Collect

• We do not collect, analyze, or transmit any audio data from your DAW
• The AI AUTO feature processes audio entirely locally on your machine
• We do not use tracking cookies for advertising purposes
• We do not sell your data to third parties

3. How We Use Your Information

• To deliver your purchased products and license keys
• To provide customer support
• To send product updates and important notices (you can opt out)
• To validate license activations

4. Data Storage & Security

Your data is stored securely using industry-standard encryption. We use trusted third-party services (Paddle for payments, Cloudflare for hosting) that comply with GDPR and applicable data protection regulations.

5. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact support@frequenzai.com

6. Cookies

Our website uses only essential cookies required for site functionality. We do not use advertising or tracking cookies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact

For privacy-related questions, contact support@frequenzai.com